The challenge
Most calls to an ophthalmology practice arrive during consultation hours, when the team is with patients. Calls peak in the middle of the morning and again in the early afternoon.
Many of those calls are routine: booking a consultation, moving an appointment, asking about surgery logistics. Each one still pulled someone away from a patient.
The setup
The assistant is connected directly to Mikrono. It identifies patients by date of birth, creates files for new patients, offers real free slots and books, moves or cancels appointments, at the right site.
The practice’s rules are built in: which site takes urgent cases, what can be said about surgery preparation, and when a request must go to the secretariat. Anything outside those rules becomes a callback request with a summary in the practice’s dashboard.