Opticians & audiology
AI phone answering for opticians
When your team is in the test room or dispensing, the phone still needs answering. ClinicAll books eye tests, contact lens checks and hearing appointments into your diary and passes everything else on.
Book a demoWhere the phone hurts
- The phone rings during eye tests and fittings, and nobody can leave the customer.
- Simple bookings and collection questions take up a large part of every day.
- Customers who can’t get through may book with a high-street chain instead.
What the assistant does for you
- Books eye tests, contact lens checks, hearing tests and other appointment types in your diary.
- Offers only real free slots, by branch and appointment type.
- Answers questions about opening hours, locations and what to bring.
- Turns order, repair and collection queries into callback requests for your staff.
Using XEYEX? Our XEYEX integration is being deployed with our first optician practice. See the XEYEX integration
Frequently asked questions
Does it work with XEYEX?
Our XEYEX integration is being deployed with our first optician practice and is not live yet. It will read real availability and book appointments; cancellations go to your team as callback requests.
Can it book hearing appointments too?
Yes. Any appointment type available in your diary can be offered, including hearing tests and ear care.
What about orders and collections?
It collects the details and sends your team a callback request, so nobody is told a date that hasn’t been checked.
Will customers know it is automated?
It introduces itself as your voice assistant at the start of every call.
Do we keep our number?
Yes. You forward calls from your existing number, only when busy or all the time.